Your customers expect your product or service to be free from defects and to perform properly for its intended use. When they are pleased, they tell you by placing repeat orders and when not, they fire you and your workers without notice by taking their business to your competitor, except for those few who actually complain: the ones who care enough to give you a second chance to keep your job as their supplier.
This printed magnetic dry-erase whiteboard uses this direct customer feedback to generate quality awareness and customer sensitivity for your production team members.
Post it in the work area where the product is made or the service performed so each team member can link their own quality work performance with the customer's expectation. When your employee's goal is making and keeping a happy customer instead of blame avoidance, you have a classic win-win situation! This board's magic can make it happen!